Frequently asked questions
What is the return policy?
A: During our sale period, we offer free exchanges or refunds in the form of a lifetime-valid store credit coupon. Please note that cash refunds are not applicable due to the heavily discounted pricing and free two-way shipping.
We work hard to offer you the best prices in the market, and to maintain this value, we are unable to absorb return-related losses. However, your satisfaction matters to us—so if something doesn’t fit or feel right, we’re happy to help with an easy exchange or store credit you can use anytime in the future.
Why don't we provide Cash on Delivery?
A: At Rayonbay, we focus on delivering premium Aloha shirts at the most affordable prices in India—without compromising on quality or customer satisfaction.
However, Cash on Delivery comes with major drawbacks:
30–40% of COD orders are either rejected on delivery or returned by couriers without even attempting delivery.
a loss of nearly 30%, which would force us to increase our product prices by ₹200–₹300 just to cover those costs.
To avoid passing that burden onto you, we’ve eliminated the COD hassle and instead offer smooth prepaid transactions with full security.
Worried about size or print issues? Don’t be! We offer free exchanges and store credit refunds, so your purchase is protected and risk-free.
By going prepaid, you get better prices, quicker processing, and reliable delivery—win-win for everyone!
When will I get my order?
A: At Rayonbay, every shirt is specially made to order, which means we don’t mass produce—we craft each piece just for you. Because of this, our dispatch time is slightly longer than usual.
across India.
delivery may take up to 10 days due to increased order volumes.
That said, in most cases, you can expect your order within 5 days.
Where are your products manufactured?
A: All Rayonbay products are proudly manufactured in-house at our own production unit. We don’t outsource any part of the process—every piece is carefully crafted under our direct supervision to ensure top-notch quality and fit.
We use premium fabrics like rayon, cotton, and digitally printed polyester to bring you stylish, comfortable Aloha shirts.
And in the rare case you receive a damaged product, we offer a free exchange—no questions asked.
How much does shipping cost?
A: Shipping is completely free for you!
Although the average shipping cost is around ₹100 anywhere in India, we charge only ₹60.
Since the shipping cost remains the same whether you buy 1, 2, or 3 shirts, and we pass that benefit directly to you.
Enjoy more, pay less. Simple as that.
What should I take care of during the delivery of a prepaid order? ( Unboxing video is very important )
A: To ensure a smooth experience, here are a few important things to keep in mind when receiving your prepaid order:
before accepting—look for any signs of tampering, damage, or pre-opening.
record an unboxing video while opening the package.
Courier companies do not entertain claims without an unboxing video.
Your cooperation helps us support you better and take up the matter with the courier service if needed.